Question 1

What is Telehealth?

Accepted Answer

Telehealth allows you to meet with a healthcare provider remotely using a phone, tablet, or computer.

Question 2

How do I schedule an appointment?

Accepted Answer

You can schedule an appointment online by selecting an available date and time that works for you.

Question 3

What do I need for my virtual appointment?

Accepted Answer

You will need a reliable internet connection, a device with a camera and microphone, and private place for your visit.

Question 4

How long does a Telehealth appointment take?

Accepted Answer

Appointment length depends on the type of visit and your individual health information and discuss your concerns.

Question 5

Who will I meet with during my appointment?

Accepted Answer

You will meet with a licensed healthcare provider, who will review your health information and discuss your concerns.

Question 6

Can I get a prescription through Telehealth?

Accepted Answer

When medically appropriate and permitted by law, a provider may prescribe medication after evaluating your health needs.

Question 7

Can I get refills for my medication?

Accepted Answer

Medication refills may be available when clinically appropriate. Your provider will determine whether a refill or follow-up appointment is needed.

Question 8

Do you offer weight-management services?

Accepted Answer

If offered by the practice, weight-management care may include a medical evaluation, personalized recommendations, ongoing monitoring, and treatment options when appropriate.

Question 9

Will I automatically qualify for medication?

Accepted Answer

No. Treatment and prescription decisions are made by a licensed provider based on your medical history, current health, and clinical evaluation.

Question 10

Do I need lab work?

Accepted Answer

Some treatments may require laboratory testing before or during care. Your provider will let you know if testing is necessary.

Question 11

Is my information private?

Accepted Answer

We take patient privacy seriously and use secure systems designed to protect personal and health information.

Question 12

Can Telehealth replace an emergency room visit?

Accepted Answer

No. Telehealth is not appropraite for medical emergencies. If you are expecting a medical emergency, call 911 or go to the nearest emergency department.

Question 13

What if I need an in-person examination?

Accepted Answer

If your provider determines that an in-person evaluation, testing, or emergency care is needed, they will recommend the appropriate next step?

Question 14

Can I use insurance?

Accepted Answer

Insurance acceptance and coverage depend on the practice and your specific plan. Contact the office of your insurance provider for current coverage information.

Question 15

What forms of payment do you accept?

Accepted Answer

Accepted payment methods can be listed on the checkout or appointment booking page.

Question 16

What is your cancellation or rescheduling policy?

Accepted Answer

Patients should review the practice's cancellation and rescheduling policy before booking an appointment.

Question 17

What states do you provide Telehealth services in?

Accepted Answer

Telehealth availability depends on provider licensing and applicable state requirements. Your website should list the states where care is currently available.

Question 18

How do follow-up appointments work?

Accepted Answer

Follow-up visits allow your provider to review your progress, discuss concerns, and make changes to your care plan when appropriate.

Question 19

How do I contact the office if I have questions?

Accepted Answer

You can contact the office using the phone number, email address, or contact form provided on the website.

Question 20

How do I access the patient portal?

Accepted Answer

Select the Patient Portal tab in the website menu and follow the login instructions provided.

Appointments & Scheduling